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Responsible Gaming – Your Guide to Safe, Healthy & Enjoyable Gaming at a37

A37 believes entertainment should never become a burden. That's why we don't just state responsible gaming as a policy – we embed it into every feature. Set your limits, protect yourself, and keep gaming just a game.

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18+ Only
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Five Core Principles of Responsible Gaming
💰 Only deposit what you can afford
⏰ Set a Time Limit for Playing
😤 Don't Play When You're Angry or Stressed
🔄 Don't chase your losses in a rush
🤝 Don't hesitate to ask for help when you need it
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Support Team Active
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Limit Activation Time
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Self-Exclusion Active

Responsible at a37 Gaming Features

We don't just talk about responsible gaming – we build it into every feature

Set a Deposit Limit

You can set your own daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately and is active within 15 minutes.

Time Limits & Reminders

Set a time limit for each session. a37 will automatically alert you when the time is up and prompt you to take a break.

Cooling-Off Period

Need a short break? Set a cooling-off period anywhere from 24 hours to 6 weeks. During this time, no bets can be placed on your account.

Self-Exclusion

If you feel your gaming is getting out of control, self-exclude. You can fully suspend your account for anywhere from 6 months to 5 years.

Loss Limit Setting

If your losses exceed a set threshold, a37 will automatically pause your betting and offer support.

Professional Counselling Services

A37's trained Responsible Gaming team is always here for you. Reach out for confidential advice and the support you need.

Problem Warning Signs Recognize

The first step to responsible gaming is knowing yourself. If you notice any of the signs below, seek help right away.

Playing Beyond Your Budget
Are you betting with household funds or emergency money? That's a serious warning sign.
Chasing losses by playing repeatedly
"One more bet and I'll win it back" — that thinking is dangerous. Stop.
Neglecting Sleep, Food, or Family
Is gaming disrupting your daily life? That's a sign of addiction.
Hiding it from family or friends
Feeling the need to hide your gaming activity? That secrecy is a warning sign.
Feeling anxious or restless when not playing
Do you feel irritable or restless when you can't play? That may be a sign of addiction.

Yourself Check

🎯 Quick Self-Assessment Quiz
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Your Limits Set

These limits will apply to your a37 account. Set your preferred limits below.

Limit-Setting Tools
Daily Deposit Limit (BDT)
৳ 2,000
Weekly Loss Limit (BDT)
৳ 10,000
Daily Session Time Limit (minutes)
60 min.
Break Type
✅ Your limit has been set successfully! It will take effect within 15 minutes.

How to Self-Exclude do?

Self-excluding on a37 is quick and simple. Just follow the steps below.

  • 1

    Log In to Your Account

    Log in to a37.click with your username and password.

  • 2

    Go to Account Settings

    Click the profile icon in the top right corner and select "Account Settings".

  • 3

    Open the "Responsible Gaming" Tab

    Go to the "Responsible Gaming" section on the Settings page and select the "Self-Exclusion" option.

  • 4

    Select Duration

    6 months, 1 year, 3 years, or 5 years – choose the duration that works best for you.

  • 5

    Confirm

    Confirming with your password will immediately deactivate your account.

  • 6

    You can also reach us directly

    Contact us via Live Chat or email and our team will process your Self-Exclusion within 24 hours.

Keep in Mind: Your account cannot be reactivated before the Self-Exclusion period ends. This feature exists solely to protect you.

What Is Responsible Gaming and Why Does It Matter?

Responsible gaming means enjoying gaming within the boundaries of entertainment while maintaining your financial and mental well-being. At a37, we believe playing should be fun, not stressful. Online gaming is growing in popularity across Bangladesh — but for some, it can lead to uncontrolled play.

A37's Responsible Gaming program is built in line with GamCare standards and international responsible gaming guidelines. Our goal is to equip every user with the tools they need to manage their own gaming habits.

Research shows that most people recognize when they have a problem but hesitate to seek help. At a37, getting support is fully confidential and judgment-free. No questions, no judgment – just help.

Important: a37 is strictly for users aged 18 and above. Use parental controls to keep minors away from gaming.

Simple Tips for Healthy Gaming

Make these small changes to build healthier gaming habits.

  • Set a Budget First: At the start of each month, decide how much you'll set aside for entertainment. Not a single BDT beyond that budget.
  • Keep Track of Time: Decide in advance how long you'll play each day. Set an alarm.
  • Play With a Clear Head: Never place bets when you're angry, anxious, or under the influence of alcohol.
  • Accept Losses as Part of the Game: Losses are part of gaming. Stop increasing your bets in an attempt to win back what you've lost.
  • Take a Break: Take at least a 10-minute break every hour.
  • Spend Time on Other Activities: Make time for family, friends, sports, and hobbies too.
  • Don't treat winnings as extra income: Expecting a regular income from gaming is not realistic.

How to Help a Family Member

What should you do if a family member is struggling with uncontrolled gaming?

  • Listen to them attentively, without judgment.
  • Talk openly about the issue, but not in the heat of the moment.
  • Encourage them to seek professional help.
  • You can contact a37's support team to seek help on behalf of a family member.
  • Take care of yourself too — a caregiver's own well-being matters just as much.

A37 also provides support for family members. Contact our help centre to find out more.

General FAQ

Deposit limits can be increased, but the change only takes effect after 7 days. Decreases apply immediately. This is designed to prevent impulsive decisions.

Withdraw your available balance before activating self-exclusion. Your account will be reactivated once the exclusion period ends.

In certain circumstances, requests made on behalf of a family member are accepted. Contact support@a37.click for more details.

Cooling-off is short-term (24 hours–6 weeks) and self-exclusion is long-term (6 months–5 years). Both are serious measures and cannot be reversed.

Yes, completely confidential. Your consultations or complaints will never be shared with any third party. Feel free to reach out for help without hesitation.

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For Direct Assistance

Professional Support Resources

Support is available beyond a37. Here are some helpful resources.

🧠
Mental Health Specialist

Gaming addiction is a mental health concern. Speak with a mental health professional near you.

Help Center
👨‍👩‍👧
Family Counselling

Work through the problem together as a family. Family therapy can be highly effective.

Contact Us
📞
a37 Support Line

A37's responsible gaming team is available 24/7 to help. Get anonymous advice anytime.

Chat
📋
Self-Help Guide

Download a37's free Responsible Gaming guide and stay informed.

Download
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Play Responsibly, Stay Well!

Play and enjoy at a37, but always within your limits. We want you to finish every gaming session with a smile. Register today and experience the benefits of responsible gaming.

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