A37 takes your privacy seriously. This policy clearly explains what information we collect, why we collect it, how we keep it secure, and what rights you have. No hidden clauses.
A37 (a37.click) is one of Bangladesh's most trusted online betting and gaming platforms. We place our users' privacy above business success. This Privacy Policy has been developed in accordance with international data protection standards.
This policy applies to the a37 website, mobile app, and all associated services. By using a37, you agree to this Privacy Policy. If you disagree with any part of it, please discontinue use of a37 and contact our support centre.
This policy was first established in 2018 and is updated on a regular basis. The latest version was published on 1 January 2026.
A37 only collects information that is strictly necessary. We never ask for anything beyond what is needed. Below is a full breakdown of what data is collected and under what circumstances.
| Data Type | What Data We Collect | When Collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Registration & KYC Verification |
| Contact Information | Mobile number and email address | Registration & Account Creation |
| Financial Information | Payment methods, transaction history | Deposits & Withdrawals |
| Device Information | IP address, browser type, device ID | Time Spent on the Platform |
| Gaming Data | Betting history and win/loss records | Per game session |
| Communication Records | Support chat and email correspondence | When contacting Customer Service |
Your location data is collected only with your explicit consent and is used solely for security verification and compliance with local regulations.
Every piece of data collected on a37 has a specific purpose. No data is used beyond that purpose.
A37 follows the highest industry standards in data protection. Our security infrastructure operates across multiple layers, ensuring your data stays safe even if one layer is compromised.
A37's servers are hosted across multiple secure data centres worldwide and monitored by a security team around the clock. Data backups are performed regularly, and a disaster recovery plan is always in place.
A37 never sells or rents your data to third parties. However, limited data may be shared in specific circumstances.
Cookies and similar tracking technologies are used on the a37 website and app. These are necessary to enhance your experience and ensure the platform functions properly.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of a37's services.
A37 does not retain data longer than necessary. That said, certain data must be kept for a defined period to meet legal and business requirements.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | For the duration of the account + 5 years | Legal Obligations |
| Transaction Records | 7 years | Financial Regulatory Guidelines |
| KYC Documents | 5 Years | Anti-Money Laundering Law |
| Gaming History | 3 years | Responsible Gaming Analytics |
| Support Conversations | 2 years | Dispute Resolution Support |
| Cookie & Session Data | 30 days – 1 year | User Experience |
Once the retention period expires, data is securely deleted or anonymised so that individuals can no longer be identified.
A37 believes you should have full control over your own data. That's why we provide you with the following rights.
You can log in to your a37 account at any time to view your collected data. For a detailed report, submit a request to support@a37.click — we'll respond within 30 days.
If any of your information is incorrect, you have the right to have it corrected. Update it via Account Settings or through the Help Center.
In certain circumstances, you may request the deletion of your data. However, some information may need to be retained for a specified period due to legal obligations.
You can request a copy of your data in a standard, portable format — making it easy to transfer your information elsewhere.
You may opt out of your information being used for marketing purposes. Turn off marketing notifications in your account settings or email us.
A37's services are strictly for users aged 18 and above. We never knowingly collect personal information from anyone under the age of 18.
If parents suspect their child is using a37, please contact support@a37.click immediately. We will take prompt action.
A37 may update this Privacy Policy from time to time. Changes may be made in response to new legal requirements, business updates, or user feedback.
For any privacy-related questions, concerns, or complaints, please contact the a37 data protection team. We take all complaints seriously and aim to respond within 5–7 business days.
If you are not satisfied with how we have handled your complaint, you may escalate it to an international data protection authority.
6 Reasons a37's Privacy Policy Is the Best in Bangladesh
Every piece of your data is protected with AES-256 encryption — the same technology used by the world's leading banks.
Your name, number, and personal details are never sold to any marketing company. That's a core promise at a37.
A37's information security management is verified and certified to the international ISO 27001 standard.
View, correct, delete, or download your data — all rights are in your hands. Use them whenever you need.
An automated system runs 24/7, 7 days a week to detect and prevent any unusual activity on your account.
Instead of complex legal language, a37 explains its Privacy Policy in plain, straightforward English so everyone can understand.
A quick overview of what data a37 retains and for what purpose
For KYC verification and age confirmation. Retained for 5 years as required by law.
For payment processing and financial auditing. Retained for 7 years.
For responsible gaming monitoring and service improvement. Retained for 3 years.
Your privacy is 100% protected at a37. Register today and start your journey on Bangladesh's most secure online betting platform.
Terms & Conditions | Responsible Gaming | FAQ | 18+ Only